Pagnian Imports Excellent Customer Service

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Pagnian Imports Excellent Customer Service

Post by Arckon on Tue Mar 06, 2012 10:32 pm

As some are aware I recently dropped out of a couple of Events I had signed up for. The reason was I was beginning to have problems with the brake pedal on the Fanatec Club Sport Pedals. They were intermittently keeping the brake fully applied even when pedal had correctly returned to correct postion. Hadn't fired them up for 2 - 3 weeks but did again on Sunday. Played F1 for hour and a half no probs in the morning, in the afternoon fired up forza and 10 min in same problem.

Sunday night fired off an email to Pagnian explaining the pedal problem. Received a reply early next morning advising me what they thought the problem was and not to worry they had spare parts and would have me back up and running very quickly, could I reply to the email with my address so as they could get the spare part out to me. This was sent out today.

I must say it has been a while since I have received hassle free, excellent customer service like that. So from my perspective and experience Pagnian Imports are well worth dealing with.

Serious Racer

Posts : 452
Points : 482
Join date : 2009-10-26
Location : Perth

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Re: Pagnian Imports Excellent Customer Service

Post by TEEROY 34 on Tue Mar 06, 2012 11:19 pm

great to see some positive feedback from our members supporting our sponsor.
...all to often a bad experience is aired and jumped on with huge support.

Onya Arckon for posting your good experience and top stuff to our sponsor for some prompt and great service to our OZFM crew.
OZFM Legend & Hall of Famer

Posts : 6167
Points : 6582
Join date : 2009-10-22
Location : Morley, PERTH, WA

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